Understanding flight refunds and credits.

Start with your itinerary

Have your confirmation number, traveler details, original payment method, and relevant flight dates available. Check the airline’s current policy and your ticket’s fare rules, as eligibility often depends on the circumstances.

Refund, credit, or rebooking?

These options are not the same. A refund typically returns eligible funds to the original form of payment. A travel credit is usually subject to validity dates and conditions. Rebooking may involve a fare difference or change fee depending on the ticket.

Keep a record

• Save emails, receipts, screenshots, and reference numbers.
• Note the date, time, and outcome of communications.
• Read any conditions before accepting a credit or alternative itinerary.